Privacy Policy
At Ntaifitness (“we,” “us,” or “our”), your trust is the foundation of our mission to empower global fitness. Since 2017, as a leading manufacturer of commercial and home gym equipment, we’ve served 500+ gyms across 60+ countries—including the USA, UK, UAE, India, and Australia. We understand that handling your personal data responsibly is essential to maintaining that trust. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.ntaifitness.com or engage with our services.
What Information Do We Collect?
We collect information in two ways:
- Directly from you: When you request a quote, sign up for a demo, contact customer support, or subscribe to our newsletter, we may collect your name, email, phone number, company name, gym address, and equipment preferences.
- Automatically: Our website uses cookies and analytics tools (e.g., Google Analytics) to collect IP addresses, browser type, pages visited, and session duration—helping us improve user experience and site performance.
We do **not** collect sensitive data (e.g., health records, payment details via website). All financial transactions are processed through secure third-party platforms (e.g., bank transfer, PayPal), and we never store your credit card information.
How Do We Use Your Information?
Your data helps us deliver on our promise: “Keep Fitness and Carry On!” Specifically, we use it to:
- Respond to inquiries and provide expert support for gym equipment selection
- Prepare custom quotes and 3D gym layout designs
- Facilitate global logistics (25–50 day delivery) with customs documentation
- Improve our website, products, and customer service
- Send occasional updates about new products (e.g., the 2025 「TaijiWuji」康养 line) or industry insights (e.g., Planet Fitness Q3 reports)
We will **never sell, rent, or share** your personal data with third parties for marketing purposes without your explicit consent.
How Long Do We Keep Your Data?
We retain your information only as long as necessary:
- Prospects: 24 months from last contact
- Customers: 7 years post-purchase (to honor 10-year frame warranties and provide lifetime bearing support)
- Newsletter subscribers: Until you unsubscribe
You may request data deletion at any time by emailing us at support@ntaifitness.com.
Your Rights
Depending on your location (e.g., EU, California), you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Data portability (receive your data in a machine-readable format)
- Withdraw consent
To exercise these rights, contact us via phone (+86 0534 5088836) or email. We respond within 30 days.
Privacy Policy FAQs
Do you use cookies?
Yes, but only essential and analytical cookies (e.g., session management, Google Analytics). We do not use advertising or tracking cookies without consent.
Is my data transferred outside my country?
Yes. As a global manufacturer based in DeZhou, China, your data may be processed in China. We ensure all international transfers comply with applicable laws using standard contractual clauses.
How do you protect my information?
We implement industry-standard security measures, including SSL encryption, access controls, and regular system audits. Our ISO 9001 certification includes data handling protocols.
Do you share data with logistics partners?
Only the minimum necessary (e.g., shipping address, contact number) with trusted freight forwarders to fulfill your order. They are contractually bound to protect your data.